Who we are
Our website address is: CoinCoa.ch
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact Forms
When filling in our contact forms such as the email contact form or the live chat, we collect information about your email address, subject and any communication or chat logs form the live chat. We store such data to provide you with the best service possible and to improve our training and ability to better serve our visitors. You can write to us using the contact forms and live chat to request we delete all your data.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
We may also partner with third party vendors such as; Google Analytics, Hotjar (see below for more detail), MixPanel, to allow tracking technologies and remarketing services on the site through the use of first party cookies and third-party cookies, to, among other things, analyse and track users’ use of the site to determine popularity of content on the site as well as certain content and better understand online activity. By accessing the site you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these vendors. However, if you do not want any information collected and used by tracking technologies you can visit the third party vendor or the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
Email addresses and communication are retained indefinitely to help improve training and the user experience over time. You can request this information to be deleted by contacting us via the contact form or the live chat.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimise this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which link they choose to click, hat users do and don’t like etc. and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and sorted in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display on our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Vistor information may be processed by third parties, please see the Analytics and Hotjar sections above for further details.
Additional Information
How we protect your data
We have security measures in place to help protect against the loss, misuse, and alteration of the data under our control. When the website is accessed using Internet explorer 11 (or higher) or a similar internet browser, SSL (Secure Socket Layer) technology protects information using both server authentication and data encryption to help ensure that the data are safe and secure.